What is Private Portrait?

Private Portrait is an online service used by individual, business, and not-for-profit clients to access their accounts via the Internet, 24-hours a day. Private PortraitSM supports loans, deposits, and bill payment, as well as other banking functions. Access to Wealth Management accounts is available through the Portfolio Account Link.

To open an account with The National Bank of Indianapolis, or to gain access to Private PortraitSM, please contact us at a location that is convenient to you.

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Who can use Private Portrait?

Private Portrait Internet Banking is available to individuals, as well as businesses and not for profits that do not use account analysis. Private Portrait Bill Payment is only available to individuals.

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What will Private Portrait allow me to do?

Private PortraitSM will allow you to:
• Access your bank accounts.
• Obtain account balance information.
• View summary or detailed reports.
• Access account activity and transaction details.
• Transfer money between accounts at the Bank.
• View and print monthly statements.
• Make loan payments and draws.
• Download information to Money or Quicken (Quicken version 2003 and higher).
• Pay bills.
• Send messages to Private Portrait Client Support.

Certain loan and deposit accounts are not included. Only personal accounts may use bill payment.

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How much does it cost to use Private Portrait?

Private PortraitSM Internet Banking is available to clients of The National Bank of Indianapolis at no additional charge.

Private PortraitSM Bill Payment is available for $4.95 per month for up to 20 payments. Payments above 20 are $.40 each.

For more information, or to open an account with The National Bank of Indianapolis, please contact your banker or visit us at a location that is convenient to you.

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Is it safe to use Private Portrait?

We have gone to great lengths to insure that there are many levels of security. You will be assigned a unique user ID and a password. The password must be changed by you the first time you use Private Portrait. Additionally, you may change your ID or password whenever you wish while you are using Private Portrait. All information you enter is secured using 128bit encryption to insure that all of your activity is safe and confidential.

For more information see our Security Features & Recommendations.

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What do I need to use Private Portrait?

Aside from an account with The National Bank of Indianapolis, you just need a computer, an Internet connection, and the latest version of a secure browser (such as Apple Safari, Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, Opera Browser, etc.). Then you need to sign up for Private PortraitSM by contacting your banker or visiting a location that is convenient to you.

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How can I enroll?

You may enroll by calling your banker or visiting a location that is convenient to you. For our clients' protection, online enrollment is not offered.

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How is the website best viewed?

Our site is best viewed at a resolution of 1024 x 768 or higher with at least 16-bit color using the latest version of Microsoft Internet Explorer* with "cookies" enabled.


*Links to a Web site external to The National Bank of Indianapolis site. The National Bank of Indianapolis does not endorse, approve, certify, or control external site and does not guarantee the accuracy, completeness, efficacy, timeliness, or accurate sequencing of the information contained on them.

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Who do I contact if I have questions on how to use Private Portrait once I enroll?

Private Portrait Internet Banking Support is available 8:00AM to 5:00PM Monday through Friday by calling Private Portrait Client Support directly at 317 261-9725 or you can call toll free 877 233-9500 and ask for Private Portrait Client Support. When logged in to Private Portrait you can send messages to the Private Portrait Client Support by clicking the "Support" button on the Private Portrait menu bar or you can also email Private Portrait Support at privateportraitsupport@nbofi.com.

 


Private Portrait Bill Payment Support is available 8:00AM to 5:00PM Monday through Friday by calling Private Portrait Client Support directly at 317-261-9725 or 877 233-9500.  Bill Pay After Hours Support 866 453-1817. You can also email Private Portrait Support Pill pay support at billpaysupport@nbofi.com .


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What if I lose or forget my ID or password?

Contact Private Portrait Client Support immediately at 317 261-9725 or you can call toll free 877 233-9500 and ask for Private Portrait Client Support.

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Can I reset my own password?

Yes, you can activate the password self-reset feature by signing on to Private Portrait and providing the required information. Log in to NBOFI>Private Portrait > Select Options > Modify Personal Settings > and enter a Password Reset Question and Password Reset Answer.


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What do I do if the website is unavailable?

Occasionally the website will be unavailable so that we may perform routine maintenance. Be assured that any interruptions of service are infrequent and only temporary. Should you need access to your account immediately while the website is temporarily unavailable, please use Bank by Phoneat 317 261-BANK.

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Member FDIC Equal Housing Lender 107 N. Pennsylvania St., Suite 700 • Indianapolis, IN 46204
Phone 317-261-9000 • Fax 317 261-9696
Toll Free 877 233-9500
© 2013 THE NATIONAL BANK OF INDIANAPOLIS