Frequently Asked Questions

Secure Email

We strongly encourage our clients to use the Secure Email Portal when transmitting any sensitive (financial or personal) information to us. The Secure Email Portal provides a web-based e-mail protection system that makes it easy for you to send, receive, read and reply to all our encrypted communications with the same level of security the Bank utilizes.

From the Secure Email Portal (URL: you may:
Register for a new account
Retrieve secured email from The National Bank of Indianapolis
Send secured email to any address

Reset or change your Secure Email password


For Help and FAQs please refer to the Secure Email Portal Help.

The National Bank of Indianapolis believes the privacy of our communication is important and we want to ensure your information stays private.

Secure File Exchange

Secure File Exchange provides a web-based, confidential, and encrypted file transfer tool for securely uploading or downloading even the largest files.

To Send Files:
1) Go to Secure File Exchange (URL: )
2) Click on the "Secure Upload" button
3) Select "Large File"
4) Enter: Contact Information, Message Information, and Choose either Regular Upload (for 1 file) or Enhanced Upload (for multiple files)

To Retrieve Files
1) Go to Secure File Exchange (URL: )
2) Click on the "Secure Download" button
3) Enter your email address and the Tracking Code provided in your Secure Transfer Notification email
4) Click on the "Locate Transfer" button


General Account Information

Bank By Phone
Local         317 261-BANK (2265)
Toll Free   866 912-BANK (2265)


At The National Bank of Indianapolis, every employee is committed to elevating the concept of personal service to an art form. We invite you to take a few moments to complete our Client Comment Form to share your opinions about our service, our quality, our products, or our people.

We look forward to hearing from you!

Report Lost or Stolen Cards

ATM, Visa Check, and Visa Credit Cards
Local         317 261-BANK (2265), Option 5
Toll Free   866 912-BANK (2265), Option 5

Internet Product Support

Private Portrait Support
Local         317 261-9725
Toll Free   877 233-9500

Bill Pay Support
Local         317 261-9725
Toll Free   866 453-1817

Corporate Portrait Support
Local         317 261-0333
Toll Free   877 233-9500

Credit Card Support
Local         317 261-9205
Toll Free   866 409-9749

Corporate Headquarters

The National Bank of Indianapolis
107 N. Pennsylvania St.
Suite 700
Indianapolis, IN 46204

Local         317 261-9000
Toll Free   877 233-9500
Fax            317 261-9696


To express interest in a current or future job opening within the Bank, you may:
Mail your resume to: Human Resources, 107 N. Pennsylvania, Suite 302, Indianapolis, IN 46204
Fax your resume to: Human Resources, 317-261-9678
Send an electronic copy of your resume to:
Visit the Careers page
Call Human Resources at 317-261-0358 to inquire about available positions, although a resume will be required before you will be considered for a position.

Please note that all resumes must be accompanied by information on the specific position or specific type of position for which you are expressing an interest. Resumes received will be retained for a period of six months. If you remain interested in a position after six months have expired, you will need to resubmit your resume. Before any individual is hired, he or she will be required to complete an application form.

Financial or Ethical Concerns

Any complaints regarding financial concerns or ethical concerns may be e-mailed
to* or telephoned anonymously to the ethics hotline at
1-866-ETHICSP (1-866-384-4277).

Credit Counseling Services

Credit counseling is available through any of the Department of Justice approved nonprofit organizations listed below:

Apprisen Consumer Credit Counseling Service, Inc.
615 N Alabama Street., Suite 134
Indianapolis IN 46204-1477*

CCCS of Lafayette, A Division of Family Services, Inc.
Howarth Center, Suite 201
615 N 18th Street
Lafayette IN 47904*

Consumer Credit Counseling Service of Northeastern Indiana, Inc.
850 N. Harrison
Warsaw IN 46580
English and Spanish*

*Links to a Web site external to The National Bank of Indianapolis site.
The National Bank of Indianapolis does not endorse, approve, certify, or control external site and does not guarantee
the accuracy, completeness, efficacy, timeliness, or accurate sequencing of the information contained on them.
Member FDIC Equal Housing Lender 107 N. Pennsylvania St., Suite 700 • Indianapolis, IN 46204
Phone 317-261-9000 • Fax 317 261-9696
Toll Free 877 233-9500